Refund/Return/Exchange Policy

Returns

We accept returns of unused items if you notify us within 15 days of delivery of the items. We sell only first quality products—if any items arrive damaged, please notify us within 15 days of delivery so we can arrange for the items to be replaced. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused or unopened, with tags, and in its original packaging.

To complete your return, we require a receipt or proof of purchase. We do not charge any restocking fee for returns. Once you notify us that you would like to make a return please contact us at shopherbsandspice@gmail.com.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method, within a certain amount of days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Late or Missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shopherbsandspice@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shopherbsandspice@gmail.com and send your item to the mailing address your package was shipped from.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items or wedding/bridal items), and personal care goods (such as beauty products). We also do not accept returns for gift cards, hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Shipping

To return your product, you should mail your product the mailing address your package was shipped from.